Privacy Policy


Jeffrey Stein Sales (Pty) Ltd (“Jeffrey Stein Sales”) is a leading hobby and toy wholesaler based in Cape Town, South Africa.  Established in 1962, we have been a long serving supplier to toy and hobby retailers across Southern Africa.

At Jeffrey Stein Sales we pride ourselves on our level of service, integrity and reacting to our customers needs. With more than 20 toy and hobby brands for which we have exclusive distribution in South Africa our retailers are assured of consistent pricing, full product backup and spares.

Jeffrey Stein Sales is committed to protecting your privacy. This privacy policy describes how we collect, use, safeguard and share information received through this Site and in the course of our business as well as your choices regarding your personal information. As one of our customers and/or a visitor to our Site you understand and agree that we may collect, use and share your personal information in accordance with this Privacy Policy and the Terms and Conditions contained on our Site.

Application of this Privacy

This Privacy Policy pertains to the personal information that we collect or receive regarding our customers, other individuals and visitors to website (the “Site”), owned and operated by Jeffrey Stein Sales. Please review this Privacy Policy carefully to understand our commitment to your privacy. 

Personal Information We Collect

Our Site collects personal information that you voluntarily submit. We also automatically collect Site usage and other statistical information from visitors to our Site.

· Personal Information You Provide

When using our Site, you have the ability to voluntarily provide certain information about yourself or others (including a Juristic entity), such as when you log in to an account in order to place an order or enquire about stock.

You can also use our Site anonymously without creating an account.

Personal information that you may provide through this Site about yourself and other data subjects include:

· Name, Surname, and E-mail Address when creating an account;

· Contact information, such as a home or business address, telephone number and email address when editing details on an existing account;

· Extra voluntary information such as Date of birth, Gender, Middle Name, Company name, VAT number;

· Account login credentials, such as usernames and passwords, password hints and similar security information;

· Automatically Collected Information

Our Site is engineered to collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our site. This information is used to help improve the Site, analyse trends, and administer the Site.

We may use anonymous tracking technologies to collect, store and sometimes track information for statistical purposes and to improve the services we provide, including using it to evaluate and improve our Site.

We also collect and store information automatically using cookies and similar technology as described below.

All the information gathered in online forms on the website is used to personally identify users that subscribe to this service. The information will not be used for anything other than that which is stated in this Privacy Policy.

· How We Use Your Information

We may use personal information you submit and non-personal information we automatically collect for the purposes identified in this Privacy Policy for our general business use, including, for example:

· Processing, fulfilling and recording orders and/or purchases;

· Contacting you for confirmation or customer service after orders are made or after you sign up for or participate in certain activities;

· Conducting statistical or demographic analysis;

· Tracking orders, shipments and couriers;

· Sending you emails that relate to a current order or purchase;

· Communicating special offers and featured items to you, if you choose to receive such notices;

· Responding to your inquiries, complaints and other communications;

Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Third Party Links

In an attempt to provide increased value to our Users, Jeffrey Stein Sales may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.


We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website).


1.    Dealer login

§ The ability to order through this website and access to the dealer login is only available to authorized dealers (not the general public) of Jeffrey Stein Sales at the discretion of the directors. Access to the dealer login is not an automatic right on becoming an authorized dealer.

§ Dealer access allows access to proprietary information including pricing of Jeffrey Stein Sales It is not permitted under any circumstances to share this proprietary information. Should you allow access to your dealer login unintentionally or otherwise you will be jointly and severally liable in both your personal capacity as the dealer, and as any legal entity associated with the account for any losses and legal costs incurred by the company for any civil action or any legal action deemed necessary against you.

§ Jeffrey Stein Sales reserves the right to suspend or terminate access to the online account of any authorized dealer.

2.    Stock Levels and Pricing

Our stock levels (in stock, out of stock, coming soon) are automatically updated every two hours. All prices are updated automatically on a daily basis and are displayed to dealers in ZAR (VAT excl.).

Every effort is made to ensure that these systems operate correctly. In the event of failure of these systems or incorrect display of pricing and/or availability information we will not be responsible for any losses incurred – refer point 3. of “Our Rights”.

Jeffrey Stein Sales reserves the right to change pricing at any time without prior notice.

3.      Order Policy and Discounts

This dealer login is only available to assist with the placing of orders as well as a quick and effective way to obtain the most recent pricing and stock levels.

All orders placed on this website are subject to confirmation by us via email or fax before processing. We are at no time obligated to supply you the dealer with goods until such time as we have confirmed your order via email or fax and you the dealer have paid for the goods or requested that your account be debited should you have such a facility with us.

Carton and/or cash before delivery discounts are not calculated at the time of ordering on the website. These will be calculated and confirmed to you the dealer via email or fax.

4.    Delivery Policy

The delivery method requested prior to confirming your order on the website will be used. Jeffrey Stein Sales will not be responsible for the cost incurred or inconvenience caused should the wrong delivery method be selected.

Disclosing Your Information

We may disclose your personal and non-personal information from time to time as permitted by law and this Privacy Policy. We do not share your information with third parties for their use in direct marketing unless we have your permission. Otherwise we may disclose your information only as follows:

· Aggregated Information

We may disclose your non-private, aggregated, or otherwise non-personal information, such as usage statistics, to our affiliates and third parties without restriction.

· Completing Your Transactions

We may share your personal information with third parties in order to complete a transaction that you have requested. This may include payment processing, obtaining approval for credit offered to you, or fulfilling your requests for services or products.

· Service Providers and Agents

We may share your personal information with service providers, contractors, agents, outside vendors or service providers to perform functions on our behalf. This may include analysing data, providing marketing assistance, providing customer service, processing orders, facilitating communications with you, or enhancing your product offerings with us.

· Legal Requirements

We may disclose your personal information to comply with the law, applicable regulations, governmental and quasi-governmental requests, court orders or subpoenas, to enforce our Terms of Use or other agreements, or to protect our rights, property or safety or the rights, property or safety of our users or others.

Data Processing And Cross-Border Data Transfers

Our Site is maintained on servers located in South Africa, and personal information submitted through our Site is stored on servers located in South Africa.

In relation to personal information collected relating to South Africa, processed outside of South Africa, which does not have existing data protection legislation, such data is covered by this Privacy Policy and other procedures which are designed to ensure an adequate level of protection.


We use reasonable technical, administrative and physical measures to protect personal information contained in our system against misuse, loss or alteration. Keep in mind however, that no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. We cannot enforce or control the security of the computers, electronic devices, or electronic communication method that a consumer may utilize to send e-mails and submit personal information to us over the Internet. You are responsible for ensuring that the computers, electronic devices and electronic communication methods you utilize will provide adequate security for communicating with us. You are also responsible for the use of any user name and password you create to access this Site; any instructions we receive using your login information will be treated as authorized by you. We are not responsible for the disclosure or interception of your personal information before we receive it. 

Payment and Banking details

Payment is required prior to the delivery of goods ordered unless you have an account with Jeffrey Stein Sales

Banking details will be provided upon request to authorized dealers. 

Accessing, Updating Or Deleting Your Personal Information

If you wish to access or update your personal information or if you wish to delete your profile entirely, please send us a written request either by post or email to the addresses as set out in our How to Contact Us section below.

If you wish us to cancel, and/or stop the processing of your personal information we will, subject to our discretion, cancel and/or stop the processing of the personal information.

We will not delete personal information that we are required to retain for our business operations or legal compliance. We may require that you provide adequate identification information or documentation before providing your personal information that we hold; this is for your protection.

We will respond to your requests within 20 days of receipt and authentication. 


The Conditions will be exclusively governed by and construed in accordance with the laws of South Africa whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions. 

Updating of these Terms and Conditions

We may need to change this policy from time to time in order to address new issues and reflect changes on our site. We will post those changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer back to this policy regularly. If you have any questions or concerns about our privacy policy, please send us an E-mail.

By using this website, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our site. Your continued use of the website following the posting of changes to these terms will mean that you accept those changes. 

How To Contact Us

If you have any questions or complaints regarding this Privacy Policy or any requests concerning your personal information, please contact us by email at or by mail at our postal address:

Physical Address:
3rd Floor Fairland House
364 Main Road
Cape Town, 7925

Postal Address:
P.O Box 13862

In order to ensure your request is dealt with expeditiously, please be sure to include your full name, address and telephone number and a copy of a document evidencing your identity (such as an ID card or passport) so we can ascertain your identity and whether we have any personal information regarding you, or in case we need to contact you to obtain any additional information, we may require to make that determination.

If you feel that this Site is not following its stated policy or complying with applicable privacy laws, please contact us by sending an email to


You hereby consent that all the designs and trademarks are registered to Jeffrey Stein Sales and hereby accept the terms and conditions. You undertake not to copy/duplicate the trademarks and designs of the company or its suppliers directly or indirectly in anyway and understand the legal implications thereof. Should you be found to be in violation of this agreement you understand that you will be held liable for all legal costs incurred by Jeffrey Stein Sales for any civil action or any legal action deemed necessary against you.

Effective Date

The effective date of this Privacy Policy is 1 September 2021.